Managed IT | Windsor & Berkshire
Managed IT Services for Windsor and Berkshire Businesses
Managed IT services in Windsor for SMEs: an IT helpdesk your staff can call, proactive monitoring, patching, antivirus and backups for one fixed monthly fee, with remote and on-site support included.
Book a free IT reviewThe short answer
What is managed IT services?
Managed IT services, or managed IT support, mean an outside team runs your technology for a fixed monthly fee. We act as your internal IT team: an IT helpdesk your staff can phone or email, monitoring of your infrastructure, automated patching, managed antivirus and backups, and licence and asset management.
At Windsor IT Support, remote and on-site support come in one plan at no extra cost. It is outsourced IT support for Windsor SMEs, from one-person firms to multi-user offices.
What's included
What our managed IT services in Windsor include
One agreement covers the support your staff notice and the background work they never see, from the helpdesk to tested backups.
An IT helpdesk to call
Your team phones, emails or logs a ticket in our self-service portal, and we aim to respond within an hour.
Monitoring and alerts
We monitor servers, laptops and network kit for minor and critical issues, and each alert opens a helpdesk ticket.
Automated patching and updates
We test and install Windows, macOS and third-party updates on a schedule, with urgent security fixes rolled out sooner.
Antivirus on every device
Managed antivirus and proactive ransomware protection run on every device. We enforce MFA and screen locks, and when someone leaves we close their accounts the same day.
Backups you trust
Mailboxes, SharePoint, OneDrive and servers back up to UK datacentres, with restore tests run on a set schedule.
Vendors chased for you
We chase your broadband, printer and software vendors when their kit breaks, so you only ever need to make one call.
Licences and kit tracked
We keep a register of your licences and hardware, so renewals, laptop replacements and server end of support never land in one quarter.
On site when needed
An engineer visits offices in Windsor, Eton and Slough at no extra cost when kit needs hands on it.
Why it matters in Windsor
Keep Your Windsor Business Running
Windsor firms work from Thames Street offices, units on Slough Trading Estate, hotels and shops in the town centre and home offices along the M4. A laptop months behind on patches, a leaver's account that still works or an untested backup only shows up on the day something fails. Our plans fit where your staff work.
With managed IT services you can:
- Catch failing disks and missed updates early
- Keep every device encrypted and patched
- Plan licence and hardware spending
- Work with engineers who already know your network
- Make a single call when something goes wrong
Behind the scenes
Problems Our IT Services Fix for Windsor Businesses
Ad-hoc IT copes at five staff and struggles at twenty. Small business IT support from us takes the daily fixes off the colleague who knows computers and keeps every system checked.
Nobody owns the IT
We take password resets, new starters and printer faults off the colleague who knows computers and has run out of time.
Faults found by your staff
Our monitoring tools spot minor and critical issues and open a ticket, so many faults are fixed before anyone notices them.
Untested backups
Many firms learn a backup failed on the day they need it. We monitor every backup job and run test restores for you.
IT costs that surprise you
You pay one fixed monthly fee with no hidden fees, and we plan laptop and licence replacements well in advance.
Getting started
How We Look After Your Business
Good IT outsourcing means fewer surprises. We review your setup, give you a fixed price and look after your people, devices and data from then on.
A free IT review first
We visit or dial in, map your devices, accounts, licences and backups, and list the risks we find before you sign anything.
A written plan, fixed quote
You get a written plan, a fixed monthly price and a list of the fixes we would make first, so you know what you are paying for.
Support that stays
Your staff call one number. We monitor, patch and meet you on a regular schedule, all covered by a service level agreement.
Frequently asked questions
Managed IT Services Questions, Answered
What do managed IT services cost?
Most Windsor businesses pay a fixed monthly fee with no hidden fees. Your price depends on headcount, the systems you run and how much support you need, so you only pay for what you use. We quote after a free IT review, listing what is included.
Do you visit our office or work remotely?
Both, and on-site visits cost nothing extra. We fix most issues remotely and send an engineer when a job needs hands on the hardware, across Windsor, Eton, Datchet, Old Windsor, Slough and Maidenhead.
Can you take over from our outsourced IT firm?
Yes, we manage the handover. We collect admin access, licences and documentation, install our monitoring tools and switch over so your staff keep support.
Do you support Macs as well as PCs?
Yes. Our support covers all technology, from Windows PCs to Macs, plus iPhones, iPads and Android phones. We apply the same monitoring, patching, antivirus and backups across a mixed fleet of devices.
What happens when something breaks in the office?
Our standard support hours are Monday to Friday, 9am to 5pm, and we aim to respond within an hour. Monitoring alerts open a ticket automatically, and we rank tickets by business impact so the most serious problem gets fixed first. Response times are set out in your service level agreement, and you can track every ticket in our self-service portal.
Accredited IT support, independently certified.
Get in touch
Talk to a Managed IT Support Team in Windsor
Tell us about your business and how many people need support, and we will recommend the right plan. Call 01753 255436, email hello@windsoritsupport.co.uk or send us a message and one of our engineers will get back to you.
Contact us